Terms and Conditions
- General terms and conditions
1.1 Snakehandler reserve the right to cancel an event or booking in the case of inappropriate venue, extreme weather or inappropriate behaviour of members of the public or training group.
1.2 Cancelations of bookings within 14 days prior to the event date, will incur a booking fee of 50% of the total value of the event (excluding travel related expenses).
1.3 A $50 administration fee applies to ALL cancelled bookings if done greater than 14 days in advance.
2.1 Correct PPE must be worn for all venomous snake handling training, failure to wear appropriate PPE (long loose fitting pants, long sleeve shirt and leather fully enclosed shoes) may result in your withdrawal from the training
2.2 A mark of Not Yet Competent (NYC) is not a fail mark, you will be advised as to your next steps, typically this is rebooking a practical handling session at no cost to you and must be completed within 6 months of the original course
2.3 Snakehandler reserve the right to refuse to conduct training with any person or group at any time if the staff believe the actions of the individual or group compromise the safety of staff, participants or the animals
2.4 When completing online theory, the practical component must be completed within 6 months of the enrolment date for the online theory unless by prior arrangement with Snakehandler Pty Ltd.
2.5 Online Reptile awareness training is valid for 12 months only.
2.6 Certificates are issued at the discretion of Lifeaid (our auspicing body/RTO)
2.7 Certificates issued by Lifeaid are only valid for 12 months
2.8 Refresher training may only be requested if the full course has been completed within the past 3 years unless refresher training has been completed annually since completion of the full course.
2.9 Completion of any training with Snakehandler does not permit interaction with wildlife, this must only be done when the person holds the appropriate permit as issued by the relevant State or Territory wildlife authority
2.10 Snakehandler Pty Ltd provide training to create exposure to a variety of reptiles and handling technique’s, it is not a guarantee of safety and each individual is responsible for their own actions
2.11 Attendance to a snake handling courses assumes an acceptance of risk, a waive must be signed prior to being accepted into the practical handling course. For people under 18 a parent or guardian must sign the waiver.
3. Equipment Sales
3.1 Website sales will be dispatched within 3 days of purchase via Australia Post and are a priority product service
3.2 Unless otherwise arranged, payment must be made within 14 days from date of invoice. Snakehandler reserve the right to charge a service fee of $50 for every 14 day period that an invoice is overdue.
3.3 Requests for payment outside of invoice terms will incur a 10% surcharge on the total invoice.
3.4 Any items purchased on Purchase Order will be sent by the delivery date provided payment is expected by delivery date.
3.4 Items purchased on purchase orders without a delivery date will be dispatched 7 days prior to the payment terms set out by the purchaser if the trading terms and conditions of the purchaser differs to Snakehandler policy of payment within 14 days of order.
3.4 Items purchased on purchase order may be withheld until all payments are made. (Company specific not site specific)
4.1 We can ship to virtually any address in the Australia. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Some items may require fixed price shipping to some locations.
4.2 When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
4.3 Please also note that the shipping rates are based on the rates available from Australia Post.
4.4 Shipping will only be done once full payment is received unless by prior arrangement.
4.5 Shipping via courier companies is available and a $25 handling fee is charged
4.6 Shipping may be delayed if there are outstanding Invoices under a Company name (not site specific)
5.1 Payment of all Snakehandler online purchases must be made at the time of purchase unless paying by direct deposit
5.2 Payment by Direct Deposit must be received into the Snakehandler Westpac Bank account prior to equipment or confirmation being sent.
5.3 Payment by Purchase Order must specify a payment date. Equipment will be sent 7 days prior to expected payment date
5.4 Assessment and Enrolment forms for training will only be sent to our RTO Lifeaid only once full payment has been received, including any overdue fees, certificates may only be printed once full payment is made
5.5 All invoices are subject to 14 day payment terms
5.6 Requests for payments outside of 14 days will incur a 10% surcharge
5.7 Any overdue invoice that remains unpaid may be handed over to a Debt Collection Agency, you will be responsible for all associated costs of Debt Recovery in addition to the Invoiced amount.
5. Warranty Claims
5.1 All items stocked and sold by Snakehandler are covered under the Manufactures warranty for the product.
5.2 Typically speaking for all snake handling tools (excluding snake bags) this is 12 months from date of purchase.
5.3 For warranty claims you will need to provide a copy of your receipt or order number, photos of the problem, details of usage of the item and returning the item at the purchasers expense. The goods will be examined and appropriate measures will be taken to rectify the problem, this may take 7-14 days from date of receipt of returned items.
6. Returns Policy
6.1 If you need to return an item, please Contact Us with your order number and details about the product you would like to return.
6.2 We will respond with 72 hours with instructions for how to return items from your order.
6.3 Please note we do not offer returns for items that are purchased and then there is a change of mind or the wrong product is ordered or excess stock is ordered.
6.4 We will offer a store credit if you return the goods (unused) within 14 days of receipt of goods.
6.5 Any goods returned must be done within 14 days of receipt of goods at the purchasers expense.
6.6 We will replace damaged items where fault is either the manufacturer or Snakehandler, we will not replace goods damaged by postage or courier, you should take out insurance on items purchased.
6.6 If the item is not the correct size or incorrect product selection we will accept the goods returned in good order and give a store credit to the value of the goods only within 14 days of purchase. The purchaser will be invoiced for any additional charges such as postage or a more expensive item