Privacy Policy

Privacy Policy

Snakehandler Pty Ltd

Effective date: 01 January 2026

Snakehandler Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

1. Personal Information We Collect

We may collect personal information that you voluntarily provide, including:

Name
Email address
Phone number
Address or service location
Booking, enquiry, and service details
Payment confirmation details

We may also collect non-identifiable information automatically, such as:

IP address
Browser and device type
Website usage data (pages viewed, time spent)

2. How We Use Personal Information

We use personal information to:

Respond to enquiries and emergency call-outs
Book and deliver snake handling and wildlife services
Process payments and issue invoices
Communicate with customers regarding services or updates
Improve our website and service quality
Meet legal, accounting, and regulatory obligations

We do not use personal information for unrelated purposes without consent.

3. Disclosure of Personal Information

We may disclose personal information to:

Employees and contractors for service delivery
Third-party service providers who support our business operations
Payment processors such as Stripe and PayPal
Regulatory authorities where required by law

We do not sell or trade personal information to third parties.

4. Payments, Stripe & PayPal

All online payments made through our website are processed securely by Stripe and/or PayPal.

Snakehandler Pty Ltd does not store, process, or retain credit card details on its servers.
Payment information is entered directly into Stripe or PayPal’s secure systems.
Stripe and PayPal are PCI-DSS compliant and use industry-standard encryption and fraud prevention measures.

We receive only limited information from Stripe or PayPal, such as:

Confirmation of payment
Transaction reference numbers
Billing name and contact details (where applicable)

For more information, please review:

Stripe Privacy Policy
PayPal Privacy Statement

(Links available on their respective websites.)

5. Data Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification, or disclosure, including:

Secure website hosting and systems
Restricted access to personal data
Use of reputable third-party providers (including Stripe and PayPal)
Regular review of data handling practices

While we take all reasonable precautions, no online system is completely secure.

6. Cookies and Website Analytics

Our website may use cookies or analytics tools to:

Improve website performance
Understand how visitors use our site

You may disable cookies via your browser settings, noting this may affect website functionality.

7. Access, Correction & Complaints

You may request access to, or correction of, personal information we hold about you by contacting us.

If you have a privacy complaint, we will investigate and respond within a reasonable timeframe. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Data Retention

We retain personal information only for as long as required to:

Deliver services
Meet legal and accounting obligations
Resolve disputes

When no longer required, information is securely deleted or anonymised.

9. Third-Party Websites

Our website may contain links to third-party websites, including Stripe and PayPal. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

For privacy-related enquiries, please contact:

Snakehandler Pty Ltd

Email: info@snakehandler.com.au