Terms and Conditions
Terms and Conditions
Snakehandler Pty Ltd
These Terms and Conditions apply to all training courses, events, online purchases, equipment sales, shipping, warranties, returns and gift vouchers supplied by Snakehandler Pty Ltd. By making a booking, placing an order, submitting a purchase order, attending a course or using our website, you agree to these Terms and Conditions. Nothing in these Terms and Conditions excludes, restricts or modifies any rights, guarantees or remedies that cannot lawfully be excluded under the Australian Consumer Law.
1. General Terms
1.1 Snakehandler Pty Ltd may cancel, suspend or postpone a booking, event or course where it reasonably considers that the venue, weather, participant conduct, public conduct, government direction, border restriction, animal welfare concern or health and safety risk makes delivery unsafe, impractical or inappropriate.
1.2 If Snakehandler Pty Ltd cancels or postpones a booking for reasons within its reasonable control, we will offer a suitable alternative date, transfer, credit or refund as required by law.
1.3 If a customer cancels or postpones a booking, any cancellation fee must be reasonable and reflect the costs, losses and administrative work incurred by Snakehandler Pty Ltd. Unless otherwise agreed in writing, the following fees apply: cancellations or postponements made 28 days or more before the event date may incur an administration fee of up to 50% of the booking value; cancellations or postponements made within 14 days of the event date may incur a fee of up to 100% of the booking value, including non-refundable travel-related expenses already incurred.
1.4 Course bookings are not refundable for change of mind or failure to select the correct date, venue or course. Where at least 28 days’ written notice is provided, Snakehandler Pty Ltd may, at its discretion, transfer the booking to another available date, venue or eligible participant. Any transfer is subject to availability and payment of any price difference or additional costs.
1.5 A participant who does not attend a course or event without reasonable prior written notice will forfeit their place and must make a new booking at the applicable full fee, except where the Australian Consumer Law requires otherwise.
1.6 Images, photographs and descriptions are provided for general illustrative purposes only. Product colours, finishes and minor details may vary from the images shown, provided the product remains of acceptable quality and matches any material description or representation required by law.
2. Courses and Training
2.1 Participants in venomous snake handling training must wear appropriate personal protective equipment, including long loose-fitting pants, a long-sleeved shirt and fully enclosed leather footwear. Snakehandler Pty Ltd may refuse participation or remove a participant from training if appropriate personal protective equipment is not worn.
2.2 A result of Not Yet Competent is not a fail mark. Participants will be advised of the next steps, which may include rebooking a practical handling session at no additional course fee. Any reassessment or practical session must be completed within six months of the original course date unless Snakehandler Pty Ltd agrees otherwise in writing.
2.3 Course transfers may be made once only and only to a course of equal or lower value, unless Snakehandler Pty Ltd agrees otherwise in writing. Written notice of at least 28 days is required. If a transfer to a different venue or course increases the fee or travel cost, the participant must pay the difference before the transfer is confirmed.
2.4 Snakehandler Pty Ltd may refuse to conduct or continue training for any person or group if our staff reasonably believe the actions, conduct or condition of a participant or group compromise the safety of staff, participants, members of the public or animals.
2.5 Where online theory is completed before a practical component, the practical component must be completed within six months of enrolment in the online theory unless otherwise agreed in writing by Snakehandler Pty Ltd.
2.6 Online reptile awareness training is valid for 12 months from the date of completion unless the course materials or certificate state a different validity period.
2.7 Certificates are issued at the discretion of Lifeaid Pty Ltd RTO 21037, where applicable. Certificate issue is subject to the participant meeting course, assessment, enrolment and payment requirements.
2.8 Certificates issued by Lifeaid Pty Ltd RTO 21037 are valid for 24 months unless the certificate, course information or applicable regulatory requirement states otherwise.
2.9 Refresher training may only be requested if the participant completed the full course within the previous five years, unless refresher training has been completed annually since completion of the full course.
2.10 Completion of training with Snakehandler Pty Ltd does not authorise any person to interact with, capture, relocate or handle wildlife unless that person holds all permits, licences and approvals required by the relevant State or Territory authority.
2.11 Snakehandler Pty Ltd provides training to expose participants to selected reptiles, equipment and handling techniques. Training does not guarantee safety or competency in all circumstances. Each participant remains responsible for acting lawfully, safely and within the limits of their training, experience and authorisations.
2.12 Participation in venomous snake handling training involves inherent risks. Participants must read, understand and sign any required waiver, risk acknowledgement or safety documentation before being accepted into the practical handling component.
2.13 Snakehandler Pty Ltd may postpone courses affected by government restrictions, border closures, public health directions or other events outside its reasonable control. Where this occurs, Snakehandler Pty Ltd will offer a postponed training date, transfer or other remedy required by law.
2.14 Safety documentation will be provided once a course is confirmed. For purchase order bookings, confirmation occurs when a valid purchase order is issued and accepted by Snakehandler Pty Ltd.
2.15 Participants must be at least 18 years old to participate in venomous snake handling training.
2.16 All Snakehandler training materials, course content, images and resources are protected by copyright. They may not be copied, reproduced, distributed, adapted, delivered, commercialised or used to benefit another organisation outside the intended scope of the training without prior written permission from Snakehandler Pty Ltd.
3. Equipment Sales
3.1 Website orders will be dispatched within 72 hours where reasonably practicable after full payment has been received, unless otherwise notified. Orders may be sent by Australia Post, or another suitable carrier. Oversized items, including items longer than 105 cm, may require courier delivery.
3.2 Equipment will not be dispatched until full payment, including any postage, handling charges and overdue amounts, has been received unless Snakehandler Pty Ltd agrees otherwise in writing.
3.3 Snakehandler Pty Ltd does not provide credit for equipment purchases unless expressly agreed in writing before dispatch.
3.4 Requests for payment outside approved invoice terms may be declined. Goods ordered under a purchase order will only be dispatched after full payment of the invoice, including postage and handling, unless otherwise agreed in writing.
3.5 Product photographs are for illustrative purposes only. Most hooks have red handgrips unless otherwise specified.
4. Shipping
4.1 Snakehandler Pty Ltd ships within Australia and may ship to selected international destinations by prior arrangement. Some products cannot be shipped to particular locations because of carrier, legal, safety or product restrictions. Fixed-price or quoted shipping may apply to some locations or oversized items.
4.2 Standard shipping is included for eligible online orders unless the product page, quote or invoice states otherwise. Express post, courier delivery or special freight requirements may incur additional charges and should be requested before placing an order.
4.3 Delivery times are estimates only and commence from the date of dispatch, not the date of order. Estimated delivery timeframes are: Express Post to most capital cities, 1–3 business days; Express Post to other areas, up to 7 business days; Standard Post to most capital cities, 2–14 business days; Standard Post to other areas, 5–21 business days; and courier delivery, 3–15 business days depending on location.
4.4 Courier delivery is available for selected orders and may attract a handling fee of $25 unless a different amount is quoted or agreed in writing.
4.5 Dispatch may be delayed if there are overdue invoices or outstanding amounts under the same customer, company or account name.
5. Payment
5.1 Payment for online purchases must be made at the time of purchase unless direct deposit or another payment method has been approved. No equipment will be dispatched, and no course place will be confirmed until full payment has been received unless otherwise agreed in writing.
5.2 Direct deposit payments must clear into the nominated Snakehandler Pty Ltd bank account before equipment is dispatched, bookings are confirmed or certificates are processed.
5.3 Assessment and enrolment forms for training will be submitted to Lifeaid Pty Ltd RTO 21037 only once full payment, including any overdue amounts, has been received. Certificates will only be processed once all payment, and assessment requirements are satisfied.
5.4 Unless the invoice states otherwise, invoices are payable within seven days of the invoice date. If an invoice is overdue, Snakehandler Pty Ltd may charge a reasonable late payment administration fee of $50 for each 14-day period the invoice remains unpaid, where permitted by law and disclosed on the invoice or agreed terms.
5.5 Any request for payment terms longer than seven days must be approved in writing before supply. Additional charges or surcharges will apply only where they are disclosed before the customer accepts the quote, invoice or order.
5.6 Overdue invoices may be referred for debt collection. The customer is responsible for reasonable debt recovery costs, collection fees, legal costs and disbursements incurred by Snakehandler Pty Ltd in recovering overdue amounts, to the extent permitted by law.
6. Warranty Claims
6.1 Goods supplied by Snakehandler Pty Ltd come with guarantees that cannot be excluded under the Australian Consumer Law. Customers are entitled to remedies where goods fail to comply with the consumer guarantees. Manufacturer warranties may also apply in addition to, and not instead of, rights under the Australian Consumer Law.
6.2 Manufacturer warranty periods vary by product. Snake handling tools, excluding snake bags, are typically covered by a 12-month manufacturer warranty from the date of purchase unless the manufacturer specifies a different warranty period.
6.3 To make a warranty claim, the customer must provide a receipt or order number, photographs of the issue, details of how the item was used and, if requested, return the item for inspection. Once the returned item is received, Snakehandler Pty Ltd or the manufacturer will assess the claim and advise the appropriate remedy. Assessment and response times are typically 7–21 days from receipt of the returned item.
7. Returns Policy
7.1 To request a return, contact Snakehandler Pty Ltd through the Contact Us page with your order number and details of the product you wish to return.
7.2 We will usually respond within 72 hours with instructions for returning eligible items.
7.3 Snakehandler Pty Ltd does not offer refunds or returns for change of mind, incorrect product selection or excess stock ordered, unless required by the Australian Consumer Law or agreed by Snakehandler Pty Ltd in writing.
7.4 Clothing items may be returned for store credit where the item is the incorrect size, provided the item is unused, in saleable condition and returned within 14 days of purchase. Store credit applies to the value of the goods only. The purchaser is responsible for any additional postage and any price difference for replacement items.
8. Gift Vouchers and Gift Certificates
8.1 Gift vouchers or gift certificates may be purchased from the Snakehandler Pty Ltd website for nominated amounts between AUD $100 and AUD $1,000.
8.2 Gift vouchers and gift certificates are not redeemable for cash and cannot be exchanged for money, except where required by law.
8.3 Gift vouchers and gift certificates are valid for three years from the date of issue unless a longer period is stated or required by law. This clause is intended to comply with applicable Australian gift card requirements.
8.4 Gift vouchers and gift certificates may be used for eligible Snakehandler Pty Ltd products and services, subject to availability and any specific conditions stated at the time of issue.
9. Website Information and Disclaimer
9.1 Information available through www.snakehandler.com.au and associated materials is provided for general information only. While Snakehandler Pty Ltd takes reasonable care to provide accurate and current information, customers should verify the accuracy, completeness and currency of information before relying on it or taking action based on it.
9.2 References to third parties, organisations, products or services do not imply endorsement by Snakehandler Pty Ltd unless expressly stated.
9.3 To the maximum extent permitted by law, Snakehandler Pty Ltd is not liable for loss arising from misuse of information, products or training materials. This clause does not exclude, restrict or modify any consumer guarantee, statutory warranty or other right that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.
9.4 Any express guarantee, warranty or offer made by Snakehandler Pty Ltd will be honoured according to its stated terms, subject always to any non-excludable rights under Australian law.
10. Governing Law
10.1 These Terms and Conditions are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and any courts competent to hear appeals from those courts.